Automotive Service Advisor

Dale’s Automotive Service Advisor Team

Auto service advisors at front counterAs Dale’s automotive service advisor team, Sam and Todd make sure their customers receive exceptional help when dealing with maintenance, repair, or appointment scheduling issues. Their goal is to provide every customer with enough information to make the best possible decision about the needs of their car and the needs of their pocketbook. From start to finish, Sam and Todd want each customer to know they’ve received car repair with value and care.

Sam Gray – Shop Manager

Sam has managed Dale’s Auto Care since 2004. He takes time with customers to ensure they understand what their vehicle needs, why it is needed, and how scheduled maintenance service for their car can save them money on future auto repairs. Customers are given recommendations on which repair or maintenance items should be prioritized first along with options about which parts are best for the situation.

With his years of experience as an automotive service advisor, he instills his customers with confidence that they are getting the best auto repair service possible.

Sam’s ASE Master certification, his expertise in all fields of automotive repair, and his Christian values combine to make him a leading technician and shop manager in the Boise valley.

Todd Wells – Automotive Service Advisor

service advisor at deskTodd currently works writing service but has had 2 years of experience working as a mechanic’s apprentice. He has also worked as an account executive for 2 years. He sees his expertise in communication and organization as valuable assets he brings to the Dale’s Auto Care Team. His attentiveness in listening along with his ability to understand and translate repair shop lingo helps him successfully communicate with customers and technicians.

While carrying out his duties as an automotive service advisor at Dale’s, he enjoys the challenge of solving more than one problem at a time and being everywhere at once.

When he leaves the shop, he fills his time with family, friends, and outdoor sports or activities. Having lived in Minnesota, Colorado, Utah, and in California for over 15 years, his favorite thing about living in Idaho is its beauty and all the outdoor options available to enjoy.

Todd and Sam work as a team to provide you the best automotive service advisor experience in Boise. For any of your automotive repair or maintenance needs, call to schedule an appointment or visit our online appointment page to request service for your vehicle. Dale’s Auto Care has been serving the community for over 49 years at our Boise auto repair location. Let us be your one-stop automotive repair and maintenance facility.

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